Stay With Us

Pre-arrival
Before your arrival at Sorrentino’s Compassion House, you’ll get an email with important details, like information about the House, what to bring for your stay, and neighbourhood amenities. Please make sure to bring the completed paperwork on your check-in day.

Check-in
We have entrances at the front and back of the House. If you’re driving, you can park your vehicle at the back. Our outside doors are always locked, so please ring the doorbell.

The first thing you’ll do is meet with our Guest Services team, who will review paperwork with you, confirm your treatment dates, and give you access cards to the House and your room.

Tour
When you’re feeling up to it, you’ll be given a tour of the House to:

• Familiarize yourself with available amenities and supplies,
• Go over health procedures,
• See our activity calendar and sign-up sheet,
• Meet our staff, and
• Choose your own quilt to keep and take home with you.

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To book your stay, you can either call or email us:

Phone: 780-425-7224

Toll free: 1-888-425-7474

info@compassionhouse.org

Once we receive your request, we will call you to discuss your needs, collect basic information, and book you into our calendar.

Even if guests have their own vehicle with them, we understand the stress of navigating an unfamiliar city, and having to find and pay for parking. We provide complimentary shuttle service to and from medical appointments. The Cross Cancer Institute Volunteer Association offers a shuttle specifically for appointments at the Cross, and we provide transportation when additional support is needed.

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Yes! Every room can accommodate one adult companion. We ask that your companion is able to manage their own needs and responsibilities independently. This allows both you and your companion to focus on creating a supportive and healing time at the House.

Standard suites have room for 1 companion at an additional fee of $10/night. The Suncor suite has room for up to 3 additional companions at no additional fee.

Meals are not provided, and guests are responsible for preparing their own food. Our spacious, fully equipped kitchen has everything you need and is designed to accommodate multiple guests cooking at once. Each guest is also provided with designated fridge, pantry, and freezer space.

The kitchen is fully stocked with dishware, cutlery, utensils, cookware, bakeware, and small appliances including a toaster, blender, air fryer, rice cooker, panini press,  griddle, crockpot, and Instant Pot.

There are also many restaurants a short drive away, plus food delivery apps that can deliver meals from hundreds of Edmonton restaurants.

Yes, every suite includes a private bathroom. All of our rooms have showers and one room has a tub-shower combo. We also have two rooms with barrier-free washrooms.

If you have accessibility requirements, please let us know at the time of booking.

All of our guests are undergoing cancer treatment and, as such, have weakened immune systems. We are dedicated to keeping all our guests healthy and safe, and maintain high standards of cleanliness throughout the House. Our full-time cleaning staff regularly clean and sanitize all common areas, and each room is thoroughly cleaned between guests.

We also follow cleaning and sanitizing protocols in shared spaces like the kitchen, and encourage guests to give one another space if they are feeling unwell.

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